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Volcano WELCOME TO OUR SITE ! LOCAL LIFE AVAILABLE IN TOTAL ( ( ( ( Deluxe ) ) ) )
CUSTOMER SPECIAL ORDERS
THIS PAGE IS USED TO POST CUSTOM ORDER INFORMATION AND ARRIVALS OF SHIPMENTS BY CUSTOMERS' FIRST NAME.
IF YOU ORDERED IT, WATCH HERE FOR IT'S E.T.A..
WE CAN USUALLY SPECIAL ORDER ITEMS THAT WE DO NOT STOCK. IF YOU SEE IT ONLINE OR SOMEWHERE ELSE, AND WE CARRY THE BRAND, WE MAY BE ABLE TO GET IT! JUST STOP BY OR CALL (262) 306 3533 AND ASK.
(PLEASE SEE BELOW FOR SPECIAL ORDER POLICIES)
CURRENT SPECIAL ORDER LIST
03/05/07 TERRY - THANKS
03/05/07 AMBER - THANKS!
03/05/07 TESS - THANKS!
03/05/07 JOHN - YOUR BMA T'S HAVE ARRIVED, PLEASE PICK UP.
04/06/07 TIM - ORDERED DRAGON SUNNYS, WAITING ON ETA
04/06/07 TERRY - ORDERED DRAGON SUNNYS, WAITING ON ETA
!! THANKS !!
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SPECIAL ORDER POLICIES
1) AROUND 50% + DOWNPAYMENT DUE UPON SPECIAL ORDER REQUEST - UNLESS OTHER AMOUNT APPROVED.
2) IF WE CAN NOT ORDER IT, YOUR MONEY WILL BE REFUNDED PROMPTLY.
3) ONCE ORDER ARRIVES, WE WILL ATTEMPT TO CALL YOU 2 TIMES AND SEND 2 EMAILS (1 EACH PER WEEK FOR 2 BUSINESS WEEKS, M-F), AS WELL AS POST IT ON THIS PAGE TO GIVE NOTICE. AFTER THESE ATTEMPTS, YOU (THE CUSTOMER) WILL BE RESPONSIBLE TO CHECK THIS PAGE. ORDERS NOT PICKED UP (OR IF WE ARE NOT NOTIFIED OF WHEN IT WILL BE PICKED UP) WITHIN 5 BUSINESS DAYS (M-F) OF 2ND PHONE OR FINAL PICK UP DATE NOTIFICATION WILL BE PUT ON AN IN-STORE SALES FLOOR WITH FULL FORFEIT OF YOUR DOWNPAYMENT*.
FUTURE ORDERS FROM SAME CUSTOMER WILL HAVE TO BE PAID IN FULL AT TIME OF ORDER.
*(IF THE ORDER IS STILL AVAILABLE AND YOU PURCHASE IT WITHIN 5 BUSINESS DAYS OF BEING PUT ON THE SALES FLOOR, WE WILL STILL APPLY THE FULL DOWNPAYMENT AMOUNT TO THE PURCHASE PRICE.)
SPECIAL ORDERS ARE NON-RETURNABLE UNLESS ACCEPTED BY VOLCANO AS SALEABLE IN-STORE. AT WHICH POINT IT WILL BE SUBJECT TO A 35% STOCKING FEE. ONLY INSTORE CREDIT WILL BE GIVEN FOR THE BALANCE, WHICH MAY BE USED FOR OTHER SPECIAL ORDERS.
SPECIAL ORDERS CAN NOT BE CANCELLED UNLESS... (SEE BELOW 4B, 4C)
4) IF THE ORDER IS AVAILABLE BUT DELAYED, WE WILL CONTACT YOU ONCE BY PHONE, SEND OUT AN EMAIL, AND POST THE ESTIMATED ETA OR UPDATED INFO HERE.
IF YOU..
4A) (ACCEPT THE ORDER CHANGES...) NOTHING CHANGES
4B) (WANT TO CANCEL OR DO NOT ACCEPT THE ORDER CHANGES AND VOLCANO CAN CANCEL THE ORDER WITH NO PENALTY...) IF THE NEW INFORMATION IS NOT ACCEPTABLE, YOU WANT TO CANCEL, AND WE CAN STOP THE ORDER WITH NO PENALTY, WE WILL REFUND 100% OF THE DOWNPAYMENT.
4C) (WANT TO CANCEL OR DO NOT ACCEPT THE ORDER CHANGES AND VOLCANO CAN CANCEL THE ORDER WITH A PENALTY...) IF THE NEW INFORMATION IS NOT ACCEPTABLE, YOU WANT TO CANCEL, AND WE CAN STOP THE ORDER WITH A PENALTY, WE WILL REFUND 100% OF THE DOWNPAYMENT MINUS THE PENALTY FEES.
4D) (WANT TO CANCEL OR DO NOT ACCEPT THE ORDER CHANGES AND VOLCANO CAN NOT CANCEL THE ORDER...) IF THE NEW INFORMATION IS NOT ACCEPTABLE, YOU WANT TO CANCEL, AND WE CAN NOT STOP THE ORDER, WE WILL ONLY REFUND 25% OF THE DOWNPAYMENT (SEE MORE BELOW) AND ONLY UPON THE ORDER'S ARRIVAL. WE WILL POST THE ORDER'S ARRIVAL ON THIS PAGE AND CONTACT YOU PROMPTLY WITH ONE PHONE CALL AND ONE EMAIL. IF WITHIN 5 BUSINESS DAYS YOU HAVE CHANGED YOUR DECISION AND ARE INTERESTED IN PICKING THE ORDER UP, WE WILL APPLY THE FULL DOWNPAYMENT AMOUNT.
IF WE DO NOT HAVE YOUR INSTRUCTIONS OR YOU ARE NOT INTERESTED, WE WILL PUT THE ITEM ON AN IN-STORE SALES FLOOR. ONCE ON THE SALES FLOOR, YOU WILL BE NOTIFIED BY ONE EMAIL AND A POSTING ON THIS SITE OF ITS LOCATION. YOU WILL HAVE 5 BUSINESS DAYS FROM THE EMAIL DATE TO DECIDE TO PURCHASE THE ORDER (IF IT HAS NOT SOLD - NO HOLDS) AT WHICH TIME WE WILL APPLY THE AMOUNT OF THE DOWNPAYMENT WE DID NOT REFUND (75%). AFTER THESE 5 BUSINESS DAYS FULL FORFEIT OF THE DOWNPAYMENT WILL OCCUR, EVEN IF YOU DECIDE TO PICK UP THE ORDER AND IT IS STILL AVAILAVBLE.
SPECIAL ORDERS ARE NON-RETURNABLE UNLESS ACCEPTED BY VOLCANO AS SALEABLE IN-STORE. AT WHICH POINT IT WILL BE SUBJECT TO A 35% STOCKING FEE. ONLY INSTORE CREDIT WILL BE GIVEN FOR THE BALANCE, WHICH MAY BE USED FOR OTHER SPECIAL ORDERS.
OFFSHORE SURF SHOP, INC / DBA VOLCANO RESERVES THE RIGHT TO CHANGE THESE POLICIES AT ANY TIME WITHOUT NOTICE.
OFFSHORESURFSHOP,INC. / DBA VOLCANO RESERVES THE RIGHT OF HOW POLICIES ARE ENFORCED PER ORDER CIRCUMSTANCE.
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